FAQ

Keep an eye out for your order 5-7 business days after you receive your shipping confirmation email. Most orders take 1-2 business days to process before shipping.

Shipping costs are calculated at checkout based on weight, dimensions, and destination. International orders are subject to customs fees, import duties, and taxes, which are the customer's responsibility. For more information about shipping, please view our Shipping Policy.

We offer global shipping. All shipping fees, along with duties and taxes are calculated at checkout based on the shipping address. For more information about shipping, please view our Shipping Policy.

When your order is fulfilled and shipped, you will receive an email confirmation with tracking information. If you do not receive a shipping confirmation in 1-2 business days after placing your order, please reach out to our customer support team.

Please reach out to our customer support team at playtimeco@bdainc.com for assistance. Be sure to share pictures of the damaged items and packaging for the claims process. For more information about damages, please view our Returns Policy.

Please reach out to our customer support team at playtimeco@bdainc.com for assistance. For more information about missing items, please view our Returns Policy.

Once an order is placed, we are unable to change your order. We are able to process cancellations on orders if they have not been processed for shipping. Please reach out ot our customer support team at playtimeco@bdainc.com for assistance.

If your order has shipped and you do not wish to keep your order, you will need to process a return within 30 days of receipt, following the return instructions found on our Returns Policy.

You can reach out to our Support Team by emailing us at playtimeco@bdainc.com or calling 1-800-997-2362.